Webinar recording overview:

This two-part webinar series examines the direct connection between EV charging reliability and business success. Part 1, "The Reliability Myth: Why Your EV Charging Station is Only as Good as Your Worst Charger," features Electric Era's host and CEO Quincy Lee, VP of Engineering Sith Dharmasiri, ChargerHelp! CEO Kameale Terry, and Sona Energy's VP of Business Operations Chris Kaiser. The first session focuses on the technical foundations of charging reliability, analyzing SCAR metrics, NEVI compliance standards, and performance data from 19M charging sessions and 30,000+ station services. Through examination of edge computing solutions, network architecture, and performance optimization strategies, attendees will learn to build and maintain reliable charging networks.

Part 2, "Retail's Loyalty Frontier: EV Charging Transforms Customer Lifetime Value" (April 2025), shows how charging reliability drives business value. This session demonstrates how uptime and performance improvements lead to increased customer retention, retail visits, and lifetime value. The complete series equips operators with technical expertise and business strategies to create profitable, customer-focused charging network. Register here for part 2

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